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44 THE FUNDAMENTALS

Figure 3-7

PATRICIA SCHAFER

36 East 74 th Street New York, NY 10022
212-555-5555 email@email.com

INTERNATIONAL BUSINESS DEVELOPMENT PROFILE

International Business Achievements / Global Account Management
Extensive Experience in European Markets / Fluent in French, Spanish, & English

Over 10 years of experience in international sales/marketing functions and proven track record of building high
net worth accounts in global markets. Demonstrated strengths in client relationship development, cultural/ethnic
perspective, and task management across multiple functions, including Sales, Purchasing, Marketing, and Finance.
Well versed in international business practices and protocol. MBA degree.

Core Competencies: New Market Development International Business Protocol
Global Business Strategies Regulatory Compliance Issues Key/Large Account Retention
Team Building & Leadership Cross-Cultural Communications Public Speaking/Presentations
Strategic Partnerships/Allies New Program Implementation Competitive Market Analysis
Global Project Management

PROFESSIONAL EXPERIENCE

HIGH IMPACT EXPORTS
Executive Director / Consultant (2005–Present)

Teamed with President of high-volume import/export company in carrying out broad range of functions,
including accounting and financial management, global marketing, and operations. Cemented company’s
reputation as reliable source of large-scale branded product inventories for largest worldwide retailers.

Selected Accomplishments:

Increased profitability 20% through variety of strategies, including reducing cost of inventory
(improved analysis and purchasing), increasing selling price, decreasing debit notes from 10% to
under 1%, shortening delivery times, and raising customer satisfaction levels.

Secured value-added, long-term relationships with global retailers in Belgium, France, Spain,
Italy, and Portugal through in-person meetings and market studies.

Identified accounting errors for 5th largest worldwide retailer that represented 2% of annual sales.
Discovered $90,000 in fraud-related errors and decreased operational costs $40,000.

CONTINENTIAL INCORPORATED
Account Executive (2003–2005)

In charge of establishing, servicing, and managing relationships with clients from financial, business, scientific,
artistic, and political fields spanning 55 different countries. Identified target market and created solutions for
expanding account base. Delivered presentations for peers and new employees for motivational purposes.

Selected Accomplishments:

Earned company and industry production awards based on high production levels, with average
case size at 300% of company’s and industry’s averages. Upheld persistency ratio above 98% and
lapse rate under 1%.

Built excellent relationships with high net worth clients, consistently maintaining near-100%
retention. Leveraged multicultural understanding to communicate with and address clients’ needs.

EDUCATION & CREDENTIALS
Masters of Business Administration, Columbia University Business School, New York

American Management Association
www.amanet.org