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66 COMPETENCY-BASED QUESTIONS AND ANSWERS
dimensions. Once the new system was in place, the orders arrived as
scheduled.
Question 2. Rarely do issues arise that are one-dimensional. With that
fact in mind, describe a time you handled a situation that had different layers.
Situation: At Management Properties, I was charged with spear-
heading a four-phase, seven-hundred-unit redevelopment, which included
two condos, multiple townhouses, and a ninety-one multi-office facility. There
were many initiatives I had to manage in order to receive approval for all the
construction efforts.
Action: To ensure that everything went off without a hitch, I diligently cut
through a lot of red tape, including completing necessary paperwork, obtaining
necessary licenses, and attending town meetings. In addition, I networked with
local business and community leaders to receive their buy-in on the project’s
large scope.
Result: Based on my efforts, I delivered positive results, including a
town vote by unanimous approval to green-light the construction. Conse-
quently, each phase of the project was completed within the specified time
schedule and within budget requirements.
Question 3. Tell me about a time when you encountered competing
deadlines and you had to choose one deadline to fall by the wayside in order
to meet the others.
Situation: Though there are occasions when I am pulled in multiple
directions, there has never been a time when I dropped the ball. That said, I
will gladly share a situation when I managed to juggle my time. In one partic-
ular instance, I was on my way to meet a client at a press conference when
I received a desperate call on my cell from another client, asking for assis-
tance in managing a crisis that just unfolded.
Action: Since I could not be in two places at the same time, I requested
the assistance of another senior-level staff member, who gladly agreed to lend
a hand.
Result: We split the responsibilities. I attended the press conference,
and once it was over, I rushed back to the office to co-manage my other
client’s crisis.
American Management Association
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