Page 29 - WMPF Federation Aug-Sept 2017

Thank you Supporting you

THANK Our Federation reps and officials are keen

to offer help, advice and support to all
members.
It is always satisfying to find out that
they have been able to make a difference.
Here are just a selection of the messages of
Thank you Thank you for arranging the below support
thanks we have received in recent months.
you I wanted to bring to your attention the
Thank YOU for the officer concerned. He texted me after
he was called and was most appreciative.
Member details supplied

excellent customer service and support I
received from travel insurance firm Ageas

membership in the Group Insurance Scheme.
I contacted Ageas and gave them the

THANK Insurance which I am a member of due to my
circumstances and they were incredibly
you
helpful, both on the phone and by email. They
thank showed great empathy for my situation and Many thanks for reading my email and for
explained that, on the face of it, there would
replying so fast.
I hope you’re enjoying it at the Federation

be no problem in my claim; this was a
massive help as it was very reassuring bearing
and thank you to you and your colleagues
you they considered my travel insurance claim for us all.
there for everything that you do, and try to do,
in mind everything else that was happening.
Once I sent all the documents to them
PC 6462 Leigh A. Ellitts
Investigation Team 1, Wolverhampton
and came back to me within two days
THANK confirming they would be able to honour the Central Police Station
claim. This was not only a huge relief, but
Thank you experienced. January, an allegation of ‘bad driving’ was
While on my advanced driving course in
some of the best customer service I have ever
made by a member of the public. This resulted
If you are in a position to do so please

pass on my gratitude to them. in West Mercia Police serving an NIP for
Member details supplied
dangerous/careless driving.
thankYOU I just wanted to say thank you for my lovely making initial enquiries to see whether a
The driver development unit began
thank
you genuinely touched by all the kind and actually was. I was unsure at this point
standard exemption form would suffice and
hamper. The police family have been
attempted to find out what the complaint
absolutely brilliant since my diagnosis and I’m
thoughtful gestures I have received.
whether I needed to speak to the Federation,

so decided to wait a few days to see if the
Thank you so much.
Member details supplied
matter would be negated. However, in the
meantime, PS Tim Rogers (West Midlands
Police Federation’s deputy secretary) contacted
I saw the officer today and passed on your
personal regards as well as furnishing her
me as he had been made aware of the
with the Group Insurance Scheme info re
allegation.
I found Tim to be understanding and
got the Welfare Support Programme details
now.
was daunting to be the subject of a complaint
THANK critical care claims and half pay. She has also reassuring. Although an experienced officer, it
She was overwhelmed with the hamper
such as this. After several phone calls, he

that arrived yesterday and wanted me to take
arranged for me to seek legal advice. The legal
Thank you a photo of it to show you all the goodies advice I was given was quickly arranged and
helpful.
inside. She really has appreciated the
thank I never got round to emailing back, thank you with no further action. I have 16 years’ service

The matter has now been sorted/filed
thoughts from the Federation so thank you!
Member details supplied
and have never had cause to speak to or use
the Federation. However, I was impressed with
the service from start to finish.
so much for the hamper; it was a lovely
I am really grateful for the advice and
surprise and very much unexpected.
Glad I could help out. I’m always keen to

of calls I received were of an evening outside
assist the Federation and fellow colleagues in support I have been given from Tim, a couple
THANK YOU making WMP a better place to work. of his working hours.
Member details supplied
Member details supplied
www.westmidspolfed.com federation August/September 201717 29