Page 2 - Diversified - Global Service Offerings
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ADVANCED PREMIUM
24/7 Remote Monitoring & Management
Remote Tier 1, 2, & 3 Triage & Issue Resolution
Proactive IoT Monitoring & Alerting
Secure Remote Connectivity
Firmware Management
RMA Process Management
Inventory / Asset Management
SUPPORT MATCHED Change Control – MACD
TO YOUR Customer Success
REQUIREMENTS Dedicated Customer Experience Manager
Quarterly Business Review
Flexible options allow Online Reporting Dashboard & Portal Access
clients to choose from a Premium Services
scalable & comprehensive
portfolio of services. IoT Security Posture Management −
ServiceNow Ticket Integration −
In-Room Assistant −
ViewPoint Plus Secure Portal −
ASSURANCE ADOPT ® REFRESH ®
WARRANTY, DEDICATED TECHNOLOGY
SERVICE & SUPPORT TECHNOLOGY SPECIALIST AS A SERVICE
Expanded coverage for Quickly add to your team for The use of equipment generates
preventative maintenance, simple break/fix and support profits, not the ownership, and this
programming support, or specialized skills like realization is driving organizations
ticket tracking and more. content creation, broadcast/ to opt for strategic asset
streaming and more. management plans.
TM
diversifiedus.com
