Page 6 - Diversified - Global Service Offerings
P. 6
Help Desk / User Adoption Support
Global Help Desk Support | Tier 1 Unlimited
Support Escalation | Tier 2/3 Unlimited
Rapid Initial Response 15 Min.
Priority Queuing - Phone & Email
Collaboration End-Point Support
REPORTING
On-Site
Guaranteed Response 1-Day* Our standardized quarterly
reporting provides the information
Unlimited Visits with Covered Travel Expenses
you need to make business decisions
Repair & Maintenance about your technology systems.
These include:
Annual Preventative Maintenance Visits 1
• Preventative maintenance visit
RMA Process Management for Manufacturer Equipment
reports with; pass/fail details,
Replacement Part Coverage
items of concern, and
Lamp Coverage Optional recommended upgrades
Reporting • An updated asset list
Quarterly Reporting • Service summary reports
*For locations within a 2-hour drive of a Diversified office.
ADDITIONAL SERVICES
ADOPT ® REFRESH ® PULSE
DEDICATED TECHNOLOGY REMOTE MANAGEMENT
TECHNOLOGY SPECIALIST AS A SERVICE & DIAGNOSTICS
Quickly add to your team for The use of equipment generates Helping clients achieve
simple break/fix and support profits, not the ownership, and this predictable business outcomes-
or specialized skills like realization is driving organizations -security, stability and longevity,
content creation, broadcast/ to opt for strategic asset across their IoT landscape.
streaming and more. management plans.
TM
diversifiedus.com
