Page 5 - Diversified - Global Service Offerings

TECHNICAL SUPPORT FOR SYSTEM & BUSINESS CONTINUITY

While the reliance on technology is growing, the allocation of time and resources to service technology is not
and, in some cases, may be shrinking. Diversified’s ASSURANCE service helps you keep vital audio visual,
collaboration, media, digital signage, information technology and security systems operating optimally.
We offer superior support by listening to your needs, understanding your goals and pain points, and delivering
solutions to make your team and business more productive. We also ensure your solution is protected so you
can have full confidence with your technology systems.

A Global Organization, Serving Local Needs

Global support from our highly trained NOC
operators, vast pool of field service technicians
and skilled level 2 & 3 technical resources for
maintenance, troubleshooting and training. This
includes access to the Diversified Global Alliance.

55+ 5 

Locations Network Operation Follow the
Dedicated Service Teams Centers Sun Capability

We’re Serious Problem Solvers

ASSURANCE makes your technology challenges our
business and we are serious problem solvers who are
committed to supporting your technology systems so your
business can thrive.

• Unlimited help desk support for any product failure
• On-site troubleshooting within 1 business day

• Rapid initial response within 15 minutes
• Annual preventative maintenance