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Level 3 Deepak Kalra Ajay Kumarr Bajaj
Chief Technical Officer Global Head - EBS
Deepak.kalra@abccorp.com ajay.bajaj@zohocorp.com
9243254721 9810050069
6 Glossary
Term Abbreviation
CEO Chief Executive Officer
CRM Client Relationship Management
COO Chief Operating Officer
CFO Chief Financial Officer
PNR Passenger Name Record
TAT Turn Around Time
BRD Business Requirement Document
EBS Enterprise Business Solutions
Appendix A - Exhibit Details
Title Description
Exhibit 1 Organizational Chart
Exhibit 2 Ticketing Team Hierarchy
Exhibit 3 Current Ticket Management Sheet
Exhibit 4 Approval Hierarchy
Exhibit 5 Current Workflow
Exhibit 6 High level Workflow
Exhibit 7 Proposed Workflow
Exhibit 8 Proposed Architecture
Exhibit 9 Project Timeline
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Customer Sign-off
Confidential and for internal discussions purposes of Zoho and ABC Corporation Limited
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