Page 29 - Business Requirement Document

Creating Workflows
* Defining workflow
rules
* Add workflow tasks
* Creating custom
functions
Assigning Ticket Rules
* Direct Assignment
* Round Robin
Defining Notification
Rules
Managing Blueprints
Creating SLA
Customer
Automation Management Feedback/Happiness 01/06/20 26/06/20
Contact Syncing
Import Contact
Autoresponders
Workflows
Email/Form Templates
Campaign Management Customise Reports 29/05/20 17/06/20
Perform Functional
Internal Flow Testing Testing 07/07/20 03/08/20

3 - UAT UAT Flow Demonstration 04/08/20 28/08/20
Perform User Acceptance
Testing 10/08/20 31/08/20

UAT Open Points 01/09/20 01/09/20
Resolve UAT Points UAT Sign-off 02/09/20 24/09/20

Data Migration & Migrating data from
Integration existing system 25/09/20 01/10/20
Manual Data Entry 25/09/20 01/10/20

Automated Script 25/09/20 01/10/20
Application/Infrastructure
configuration 25/09/20 01/10/20

Integrating data to Zoho
Desk & Campaign 25/09/20 01/10/20
4 - GO-Live Plan Go-Live Go-Live 02/10/20 02/10/20
Sanity Test 02/10/20 19/10/20

__________________
Customer Sign-off

Confidential and for internal discussions purposes of Zoho and ABC Corporation Limited
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