Page 28 - Business Requirement Document

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illustration:

Support Email Address Equivalent Zoho Desk Alias
support@abccorp.com support@abccorp.zohodesk.com

Whenever a customer sends a mail at support@abccorp.com it is forwarded to
support@abccorp.zohodesk.com.

2.3 High Level Plan and Milestones

Planned Start Planned End
Milestone Task Sub-Task Date Date
Requirement Gathering
1 - BRD Sign-off and Workshop Requirement Analysis 04/04/20 14/04/20
BRD Creation 15/4/20 30/4/20

Providing BRD
BRD Grooming to ABC Walk-through to ABC 04/05/20 05/05/20
BRD Review Points
Finalization 06/05/20 06/05/20

Sign-off on BRD Final Approval On BRD 07/05/20 07/05/20
User Creation
Managing Proﬁle Rights
Creating Team Members
Assigning Team
Members
Deﬁne Team Hierarchy
2 - Design and Add Agents
Implementation User Management Company Proﬁle 05/05/20 15/05/20
Mapping email channel
Creating Helpcenter
Chat Integration
Managing Social Media
Integration from phone
Channel Management Web Forms 18/05/20 29/05/20

__________________
Customer Sign-off

Conﬁdential and for internal discussions purposes of Zoho and ABC Corporation Limited
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