Page 9 - 2022 Arabella Advisors Benefit Guide
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Prescription Drug Coverage – Member Services
CVS/Caremark partners with RxBenefits to bring you greater discounts, better
access, and improved member services for your prescription drug coverage.
RxBenefits member services representatives have access to the same system
CVS/Caremark uses. They are equipped to help you, your physician, and your
pharmacy with questions such as,
• Is my pharmacy in the network?
• Is my drug covered?
• How do I start using mail order for my medications?
• How do I get prior authorization?
• Can you assist me with general benefit questions?
Contact the RxBenefits member services team at 800-334-8134 or at
customercare@rxbenefits.com.
RxBenefits member services team members are available from 8:00 a.m. to
9:00 p.m. ET, Monday through Friday.
On weekends or after hours, and on holidays, members have the option to
speak with a CVS/Caremark representative or leave a message for the
members services team to return their call.
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