Page 192 - FY 2021-22 Adopted Budget file_Neat

Performance Measures

2020-21 2021-22
2017-18 2018-19 2019-20 Estimated Projected
Priority Outcome:Create a more livable and sustainable city
Goal: Create a more livable and sustainable city
Transportation
Streets and Sign Management
Number of Sign Maintenance & Installation Projects 11,190 33,500 16,086 16,000 16,000
Completed
District Offices
Number of Service Requests Closed 17,265 19,835 20,433 10,057 10,000
Traffic Signals and Systems
Percent of Signal Calls Responded to Within One Hour 65 92 85 85 85
Public Transit Services
Percent of LADOT Transit On-Time Arrivals 85 88 87 88 88
Major Project Coordination
Percent of Metro Plans Reviewed within 20 Business 99 98 96 95 95
Days
Emergency Management and Special Events
Number of Special Events Requiring Traffic Engineering 6,447 425 350 300 400
Active Transportation
Number of Miles of Bike Lanes and Paths in the City 899 942 1,198 1,223 1,242
Crossing Guard Services
Number of Guards Assigned 419 372 391 372 372
Zoo
Animal General Care
Percent of Animal Exhibits in Operation 93 93 93 90 75
Animal Health Care
Number of Animal Preventative Health Exams Conducted 219 281 172 270 100
Guest Services
Percent of Ticket Sale Transactions Conducted Online 18 17 13 90 90
Grounds Maintenance
Percent of Brush Clearance Work Orders Completed - - 100 100 100
Custodial Services
Percent of "Excellent" Rating For Facility Cleanliness 81 83 86 84 80
Public Relations and Marketing
Number of Media Coverage Stories About the Zoo 8 7 8 30 30
Learning and Engagement
Percent of "Excellent" Rating for Visitor Engagement 77 82 84 70 70
Planning, Development and Construction
Number of Construction Work Orders Completed 234 988 500 500 200
Conservation
Number of Employees Completing Conservation - - - 200 200
Strategic Plan
Library
Branch Library Services
Number of People Attending Branch Library Programs 369,425 360,591 246,325 250,000 246,000
Central Library Services
Number of People Attending Central Library Programs 30,430 35,000 22,124 20,000 22,000

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