Page 7 - Affinity Neurocare Benefit Guide 2022 updated

Virtual Doctor Visits:

BCBS of Texas

Virtual Visits With MDLIVE

Your health care coverage may include our Virtual Visits solution, powered by MDLIVE. A Virtu-
al Visit lets you have a live consultation with an independently contracted, board-certified
MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by mobile
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app, online video or phone.
Instead of going to the office, you can have a Virtual Visit while at home, work or many other
places. And, a Virtual Visit can cost less than going to the urgent care clinic or emergency
room. See how it worked on this family’s camping trip:

Getting Care
MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral
health conditions, like:
General Health

• Allergies
• Asthma
Sinus infections
Pediatric Care
• Cold/flu
• Ear infections
Pink eye
Behavioral Health (by appointment)
• Online counseling
• Child behavior/learning issues
• Stress management
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They can also write and send prescriptions (when appropriate) to a nearby pharmacy.
1 Choosing a Doctor
2 Finding a Virtual Visits doctor is easy.
SM
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3 Log in to Blue Access for Members (BAM )
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1. Visit the My Coverage tab to make sure you have the Virtual Visit benefit
2. Select the Virtual Visits link in the My Coverage Benefits box
3. Sign up on MDLIVE's website
You can meet with the next available professional or make an appointment.

®
Enhanced Provider Finder Tool
When you log in and use our Provider Finder Find a Cost tool, an

MDLIVE box result may appear at the top of your provider list. You’ll only see this if you have
the Virtual Visit benefit and an MDLIVE doctor offers the care you need.

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