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PREFACE




               This  book  is  intended  to  serve  as  a  frame  of  reference  for  students  pursuing  a

               Polytechnic diploma in secretaryship as well as those pursuing a business or related
               major. The book is also beneficial to individuals who want to learn more about office

               administration.


               The second volume of the book is divided into two chapters that cover the material

               covered by the Malaysia Polytechnics' adaptation of the Office Administration 2 course
               syllabus. Students are helped to develop the necessary skills for managing an office

               operation while using technology and office procedures as a secretary.


               Finally,  I  hope  that  this  book  will  help  students  and  those  who  have  used  it  as  a

               reference, whether directly or indirectly. I hope this book will be helpful in assisting
               them in achieving a superb result at the final examination.





























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