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MODERATORS & PANELISTS (continued)

Tim Hendrickson Mike Holtzman
Senior Vice President | Program Manager President
MountainGuard, UT Profitable Food Facilities Worldwide, CA
Tim Hendrickson is responsible for man- Michael Holtzman is president and CEO
aging MountainGuard Insurance Program’s of Profitable Food Facilities Worldwide, a
Western North America operations, includ- company specializing in captive market
ing sales, risk management, marketing, locations including ski resorts, golf clubs,
education, underwriting, and claims. He waterparks, theme parks, hotels, private
joined MountainGuard in 2005 as a claims and loss control spe- clubs, and more. With 41 years of restaurant industry experience,
cialist and in 2013 was promoted to vice president. Hendrickson Holtzman has worked to improve the sales, quality, and profit-
has broad ski operations experience, including risk management, ability of food service operations. He is a hands-on operator with
safety, mountain operations, ski patrol, avalanche mitigation/ experience in all aspects of food service. Notably, he has worked
forecasting, insurance, claims/litigation, events, security, and with more than 540 facilities in North America, Europe, Jamaica,
training. He has degrees in geography and meteorology, and Asia, and the Middle East. Holtzman is recognized globally as an
skied competitively on the Intermountain Freestyle Mogul Tour. F&B expert, and has presented at more than 300 conferences.
Hendrickson lives in Park City, Utah, with his wife, Ali, and their
sons, Jake and Garrett. James Hubbard
Under Secretary for Natural Resources
Joe Hession & Environment
Chief Executive Officer US Department of Agriculture
SNOW Operating, NJ As Under Secretary for Natural Resources
Founder/CEO of SNOW Operating, Joe and Environment since 2018, Jim Hubbard
Hession is a recognized leader in resort oversees the work of the USDA Forest
operations. He is the architect of SNOW Service. In 2016 he retired from agency as
Operating’s Terrain Based Learning™ and Deputy Chief for State and Private Forestry, with responsibility for
Conversion & Growth Programs imple- Fire and Aviation Management, National Fire Plan, Cooperative
mented at resorts world-wide. Hession is the owner/operator Forestry Programs, Forest Health Protection, Conservation
of Mountain Creek Resort, NJ, and North America’s first indoor, Education, Urban and Community Forestry, and the Office of
real-snow ski/snowboard facility, Big SNOW American Dream. Tribal Relations. Previously, he was the Director of the Office of
He recently launched SnowCloud™, a technology focused on Wildland Fire Coordination with the Interior Department, oversee-
guest purchasing and arrival experiences. Years ago, as a Lean ing implementation of the National Fire Plan and activities of the
Six Sigma Blackbelt for the Intrawest Corporation, Hession found five land managing bureaus for forest fire prevention, mitigation,
a passion for experiential design with the intent of forming and partnerships with communities, tribes, and stakeholders.
emotional connections between resorts and their guests.

Nikki Hodgson
Corporate Responsibility Manager
Outdoor Industry America, CO
As OIA’s sustainable business innovation
manager, Nikki Hodgson manages the
Higg Index adoption campaign for the
outdoor industry and the supply chain side
of OIA’s climate program. Before joining
OIA in 2013, she worked for international environmental NGOs on
climate adaptation policy in the Middle East and Europe before
returning to her roots in the outdoor industry. Hodgson has BAs
in English and German literature from California’s Humboldt State
University and an MA in international environmental policy from
the Monterey Institute of International Studies. When not at her
desk in Boulder, Colo., she can be found climbing mountains and
skiing down them.

C24 | NSAA JOURNAL | CONVENTION 2019