Page 34 - Introduction to Tourism

All of the foregoing segments, sectors, and

organizations require people to make the various

processes work and to make the broad range of

activities and experiences available to travelers.

It is these “experiences” that are the tourism

product, the intended outcome of the tourism
phenomenon. The people in the tourism industry

who provide these experiences, as in any
industry, must perform a vast number of

organizational functions. These functions range
from relatively simple jobs to highly sophisticated

and demanding tasks. All are important in

providing a truly memorable vacation experience

or efficient business travel.

The tourism industry is often characterized by the

large number of front-line service jobs that must

be performed for tourism to function effectively.

For example, the accommodation sector requires

bell staff, front desk staff, and room maintenance

staff. The food services sector requires cooks,

waitstaff, bartenders, and kitchen maintenance

staff. The attractions sector requires facilitation

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