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Cimbali in When a call comes in, we see if the issue can be
addressed over the phone without the need for a
the UK site visit. Our aim is to resolve things as quickly as
possible with the minimum disruption to the
client’s business.
It’s important that we offer our customers the very
best service going and we can only do that if we recruit Service
and retain people of the highest calibre with excellent Engineers
technical knowledge and the right mindset.
Cimbali field engineers operate across the UK,
Staff are engaged and motivated and we support undertaking planned service and maintenance
everyone with ongoing training and development to appointments and responding to reactive call
help them progress to their full potential. outs where a problem has been identified on site.
While a lot of the work goes on ‘behind the scenes’ in
Many breakdowns are caused by poor machine
operations, HR and finance, our key customer facing maintenance, which is entirely preventable with
teams are:
better housekeeping.
Customer Service So, we encourage all customers to get into the
habit of routine end of day cleaning and regular
The nerve centre of Cimbali UK is customer services, deep cleans to keep their investment in optimum
which is based at the company headquarters in condition.
Elstree, Herts.
Our engineers work exclusively on Cimbali
The team are available 364 days a year, including equipment and are trained in house, by us as the
weekends and bank holidays (the only time we are machine designer/manufacturer – you can’t really
closed is Christmas Day), responding to customers and get any better than that.
managing around 700 engineer visits a week.
MAY/JUNE. 2023 | ISSUE 30
www.beveragestandardsassociation.co.uk
