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Additional Support
Cimbali Master Technicians (MT) are experienced engineers with an
exceptional level of technical expertise that we can draw on to
resolve long standing issues that we sometimes experience in the
field.
Based off site, the team is mobile and can react quickly when a
customer needs urgent support.
We ensure our vans are fully stocked and our engineers aim for
first fix on every site visit, to help keep the coffee flowing with
minimum machine downtime.
Sales & Training Team
Once a customer has taken delivery of a new Cimbali machine, our Sales and Training team swings into action with
MAY/JUNE. 2023 | ISSUE 30
an initial site visit.
Typically, we cover machine and grinder operation including the different technologies, tamping and flushing, drink
selection, the brew process, milk steaming and drink preparation with a big emphasis on routine cleaning and
equipment maintenance.
We don’t leave until we are sure the customer has all the necessary confidence and knowledge to deliver great
tasting coffee every day – that’s our mission and we don’t settle for anything less.
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