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5
                                                                                                      THRUST
                                                                                                Service Excellence





                                    KPI TARGETS UNDER THRUST 5:

                                             SERVICE EXCELLENCE

















                                     KPI
                                     19         Percentage of Academic                90%
                                                Staff with PhD


                                     KPI
                                     20         Percentage of Administrative          50%
                                                Staff Undergoing Job-related
                                                Training

                                     KPI
                                     21        Percentage of Customer                 90%                          219

                                               Satisfaction Index


                                      KPI
                                     22         Percentage of Staff Achieving         90%
                                                High Productivity Index
   216   217   218   219   220   221   222   223   224   225   226