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16    THE UNCAPTIVE AGENT



            as an insurance agent? Our company has helped over
            two hundred fifty entrepreneurs began their insurance
            business. Not all of them have been successful. We see
            that the risk of failure increases dramatically when an
            insurance agent has less than three years’ experience
            in the business. Insurance is complex. And even at the
            relatively simple end of the business, represented by
            personal insurance (as compared to middle-market
            commercial lines), it takes time to learn how these
            contracts work. It takes time to understand how to
            manage a book of business. It takes time to learn the
            best processes for handling client claims, and so on.
            Three years, in our experience, is a minimum level of
            experience. If you haven’t been in the business for at
            least three years, I would suggest strongly that you put
            off the launch of your business until you have more
            experience.
               In general, we find that the risk of failure decreases
            as the founder approaches five years’ total experience in
            the insurance industry. I recommend that you consider
            somewhere between three and five years of experience
            as a minimum. Obviously, everyone is different, and
            you may have had the opportunity to learn the business
            more rapidly than somebody else. Or, to use an insurance
            term, you may have a unique way of mitigating your
            own personal risk. Perhaps you have a key employee
            joining you at the beginning of your business who is
            experienced in insurance policies, is experienced in
            business operations, or has experience that in some
            way mitigates your risk. Or, perhaps you’re beginning
            your business with a partner who has more experience
            than you do. Unless you can give an honest answer to
            yourself that you’re very knowledgeable as an insurance
            agent, you should wait until you are.
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