Page 30 - Ciaran Kinsella

Design Culture and Society

Example of Emotional Design in Universal Design

Water Fountain in Centre Quay, Sydney:

The fountain uses biomimicry in its appearance, as it’s curved and natural
form ties in with the palm trees in its environment. The curves which make
the fountain look like it’s leaning over allows wheelchair users and children
to get closer to the spout. For users without disabilities then, an emotional
connection is made with the water fountain, as users are obliged to give
the fountain a “hug” for it to function. The user’s hand naturally reaches the
button when bending down to drink the water by giving the fountain a
“hug”. People who “have to” drink from the low-mounted water fountain
often feels that they need special care and can often be left feeling
segregated. Since water fountains are for all people, they should be
designed to use with pleasure regardless of different needs the user might
have (Choi, n.d.). Users are more engaged with the unique appearance and
comforting interaction with the product, that its universality is unseen,
making this product a success. This proves that the use of emotional
design can aid in the methodology of designing for all.

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