Page 66 - Jorge Bustos Parra
P. 66
Problem statement Hypothesis
“21,6% of adults between 50 and 70 years old
are having difficulties when manipulating ticket
machines. This may improve machine-user
interaction through implementation of new
Most older adults in Spain avoid booking tickets ticket machines redesign, through users’
for public transport online if possible. For that requirements analysis and solutions”.
reason, they are forced to buy tickets in ticket
offices or in ticket machines. Ticket machines
tend to have complex interfaces and limited
accessibility options. Therefore, older adults “21,6% of adults between 50 and 70 years old
with sight, hearing or cognitive impairments are having difficulties when manipulating ticket
find great difficulty when interacting with machines. This may improve machine-user
these machines. interaction through implementation of ticket
machine guide booklet creation, through users’
requirements analysis and solutions”.
Scope
The solution will be focused on improving the
current interaction with the ticket machines in
metro stations of Valencia. “21,6% of adults between 50 and 70 years old
are having difficulties when manipulating ticket
machines. This may improve machine-user
interaction through implementation of current
ticket machines’ interface redesign, through
users’ requirements analysis and solutions”.
66
