Page 23 - Maeve Whelan

Persona Board

Bio/Description

Mary O'Shea is a 47-year-old SNA. Mary loves working and

interacting with her kids at school, however due to COVID she has

been restricted with certain interactions with the children.

She has two kids under her care in the school, both are in

separate classes. One being a diabetic need her to monitor their

blood glucose levels and the other is epileptic.

Demographic

Age: 47

Location: Rural Village

Information Gathering Job status: Employed

After choosing the target group (early learners), I interviewed an SNA from a primary school to get an understanding of the new

system put in place because of COVID.

Frustrations

I asked for her to talk me through a normal day for her and was astonished at the changes that were made. During the interview I

asked three major questions; Finds it difficult to restrict her movements with the children as

she’s used to hugging them when their upset and physically

How had her life changed because of COVID? interacting with them when they're hurt or in need of help.

How was school effected?

How was the school supporting the children? She is constantly jumping between classes which makes her

anxious as it increases the risk of spreading the virus between

After gathering the information, those with the same target group were to get together (in groups of 4-5) to show all the
classes.
information gathered and compile it. Mary O'Shea Age 47