Page 35 - DX Summit 2021 White Paper

Key Takeaways

Shaping consumer experience since it will soon become
more important than products, pricing, or sales. The more
we invest in it, the better it is for us NOTES

Use digital technology to predict changing customer
needs

Using technology solutions to provide insights to clients

Linking supply chain data with a company’s financial
information can help us predict potential impacts of
natural hazards or disruptions in the supply chain on the
sales of the company.

Sara Cottle

Seamless and localized consumer experience is critical

Create diversity - Get everyone around the table
Innovation. Innovation. Innovation

“The real value is not in the abundance of data we have
access to, but the kind of insights we can pull from that
DX2021 Clemens Thym DX2021
to help our customers”

“Customers are getting more impatient and harder to
please, because they are spoilt for choices now. The first
step to succeed in a different market is to see how you
can make a difference”