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14% increase in organic traffic      and how to update properly and      energy providers should be
        searches to oil, propane, and        utilize key words. Once on the      using for marketing. “Facebook
        HVAC companies’ websites;            website, it is important to be      is the platform that should be
        an 18% increase in visits to         able to find the key information    used first and foremost,” Corbett
        their websites generated by          you are looking for. Prospective    said. “Most don’t have the staff
        paid search campaigns; a 10%         customers are looking for           to keep up with much more
        increase in total leads; and         an opportunity to become a          than Facebook. It is better to
        a 50% increase in Facebook           customer. They don’t want to        have a consistently updated
        usage.                               search too hard for the key         presence on one platform rather
            “We have an opportunity          information they are looking        than a weak presence on three.”
        now where                                                                                He mentioned
        customers are                                                                            Instagram
        looking to pay                                                                           and Twitter
        bills online,                                                                            as the next
        enroll in payment                                                                        most popular
        programs like                                                                            platforms where
        budget plans                                                                             an energy
        and automatic                                                                            marketer may
        payments,                                                                                want to be.
        review social                                                                               “Facebook
        distancing                                                                               plus Google
        policies,                                                                                equals a lot of
        and shop for                                                                             search engine
        equipment                                                                                optimization.
        such as water                                                                            If you are not
        heaters,” Corbett                                                                        showing up in
        explained.                                                                               searches for your
        “Prospects are                                                                           services or for
        looking to see                                                                           water heaters,
        if they can do                                                                           etc., you are not
        better than their current provider   for. If not easily found, they may   going to get optimum attention.
        and looking for new customer         move on.”                           You must be found by the
        offers.”                                Corbett noted that while         categories of services you offer
                                             Yellow Pages used to be the         in every town in your service
        Marketers’ Website                   top method for finding a service    territory.”
        Mistakes                             provider, the internet has
            As a carefully designed          changed the game completely.        Purpose of the Website
        presence on the internet             “Some young adults have never           “Impressing potential
        becomes more and more                used the Yellow Pages. They         customers should be the No.
        important, BPN asked Corbett         went straight to learning to use    1 purpose of your website,”
        to identify the biggest mistake      Google searches. Most adults of     Corbett said. “The prospect
        he sees in propane websites.         all ages are now doing internet     should feel you have the
        “Most overlook the importance        searches, so companies need to      kind of company they seek,
        of having the website be found       be very savvy about key words       the prospect should feel you
        in the first place,” Corbett said.   and the towns served being          have what they want and are
        “If you can’t be easily found,       prominent on the webpages.”         in their service area, and they
        it doesn’t matter how good              Virtual Webinar Helps            should feel you are impressive
        the website is. Knowing how          Propane retail business with        and different.” Don’ts include
        search engine optimization and       Marketing in new covid nornal       photos of trucks/tanks only,
        algorithms work is important.        know purpose of website             old company photos, outdated
        It is good to have a dedicated       reports bpn 112020BPN asked         design, hiding where you
        employee or outsource who            Corbett if Facebook is the main     serve, out-of-date specials,
        understands these concepts           social media platform retail        failure to differentiate, and


     8    Propane Magazine      November/December 2020
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