Page 3 - QCA Dashboard User Guide 4.5.19- Final_Neat
P. 3
Table of Contents
I. How to login to the QCA Dashboard ................................................................................................. 3
II. How to use the Dashboard Chart ...................................................................................................... 3
III. How to review and submit a scorecard (Coaching Evaluation Form) ............................................... 4
IV. How to submit an Agent Acknowledgement .................................................................................... 5
V. How to Print a Scorecard .................................................................................................................. 7
VI. How to Obtain and Understand Reports .......................................................................................... 8
a. Monthly ZM Tracking .................................................................................................................. 8
b. Monthly ZM Performance ........................................................................................................... 8
c. ZM Growth Report ...................................................................................................................... 9
d. Overall Report ............................................................................................................................. 9
e. Monthly Agent Performance Report ......................................................................................... 10
f. PCI Compliance Report .............................................................................................................. 10
VII. How to Export Data ......................................................................................................................... 11
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