Page 6 - QCA Dashboard User Guide 4.5.19- Final_Neat
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c. Once the scorecard is open, scroll down to play the recorded call.
c
a
d. Listen to the recorded call, review, enter the ZM’s score, and comments.
d
d a
a
e. Select to come back later or to complete your coaching
evaluation.
e
a
IV. How to submit an Agent Acknowledgement
a. Type qca.amaxinsurance.com in your browser to access the QCA Dashboard.
a
a
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