Page 11 - QCA Dashboard User Guide 4.5.19- Final_Neat
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e. Monthly Agent Performance Report- is designed to keep track of the agents’
performance. It will show last month and current month scores, as well as their growth
and rank.
i. To access the Monthly Agent Performance Report, expand the Report Tab, and
select the subtab.
e
a
i
a
f. PCI Compliance Report- is designed to assure all calls meet PCI-DSS Standards.
i. To access the PCI Compliance Report, expand the Report Tab, and select the
subtab.
f
a
i
a
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