Page 7 - QCA Dashboard User Guide 4.5.19- Final_Neat
P. 7
b. Enter Agent credentials as shown on the screenshot below.
b
a
c. Select the Quality Control Tab on the left side of your screen.
i. Select the Audit Form List from the drop-down to view scorecards submitted.
c
a
i
a
d. Select the edit button on the right side of the screen to enter the agent’s comments
and acknowledge your coaching evaluation.
d
a
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