Page 43 - Amata-one-report2020-en

BUSINESS OPERATION AND OPERATING RESULTS CORPORATE GOVERNANCE FINANCIAL STATEMENTS ENCLOSURES

Competitors

The competitors of Amata City Chonburi and Amata City Rayong Industrial Estate are the estates that join
with the Industrial Estate Authority of Thailand in Eastern Seaboard. But both Amata City Chonburi and Amata
City Rayong still remain advantageous for its location that is near Bangkok and airport and also are well-known
industrial estates and are well-accepted by international investors.

As of December 31, 2020, Amata has the area jointly operated with the Industrial Estate Authority of Thailand

of 43,962 rais (Amata City Chonburi 27,067 rais, Amata City Rayong 16,895 rais) with 1,185 investors.
Amata City Chonburi still has an expansion area to welcome targets industries in the EEC area under
the Thai government policy.

Amata City Rayong continues to expand to welcome existing and new customers, especially, those from
China mainland to a dedicated area for Chinese zone in Amata City Rayong The Thai Chinese Zone is recently

very popular among Chinese investors who seek the site for their manufacturing base in Thailand due to trade
war problem with the US..
• Customer Satisfaction Survey

The Company had conducted the customer satisfaction surveys directly by sending the questionnaires
to the customers and having the marketing staff for direct contact with the Company in order to get to know the real
causes of problems and the needs of the customers including building the good relationship with the customers.
Customer satisfaction scores, problems and suggestions were also presented to the executive meeting in order
to consider improving the products, services and work procedures of the Company The Company had conducted
the customer satisfaction survey and the average scores obtained was 72% for Amata City Chonburi Industrial
Estate and 71% for Amata City Rayong Industrial Estate. Both the industrial estates scored higher than they did

in 2019 (70%).

1.3 Provision of Products or Services

Amata will choose to develop an industrial estate on a strategic location with complete quality infrastructure
and utility. In 2020, Amata bought additional land in Thailand at Amata City Chonburi 84.59 rais and Amata City
Rayong 70.04 rais, totaling 154.63 rais.

1.4 Revenue to be recognised for the remaining performance obligations

As at 31 December 2020, revenue totaling Baht 1,703 million (The Company only of Baht 498 million) (2019:

Baht 2,512 million and the Company only of Bat 897 million) is expected to be recognised in the future in respect
of performance obligations under contracts with customers that are unsatisfied (or partially unsatisfied). The Group
expect to satisfy these performance obligations within 6 years.

2. Public Utility Products

Amata Water Co., Ltd. gains revenue through rendering of the following 3 services:
1. Raw water supply

2. Treated water supply

3. Waste water treatment service

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