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Reminder rules
Different reminders can be created by first creating a set of rules which when triggered create a reminder for
the user. Reminders can be set to be sent automatically. The reminder rules are typically connected to a
treatment item (e.g. procedure, medicine). Other criteria that can be used include the species and age of the
patient.
Rule creation for automated reminders:
Multiple rules for the same item can be set up so that the client receives multiple reminders. Certain medicine
can for example trigger multiple rules and create multiple reminders for the patient. These reminders are then
sent out according to the settings specified and templates used for them. They can be sent out at different
dates and times and contain different text or even have a different sending method.
If the patient comes in for the same vaccination after a first reminder, the remaining reminders are removed.
This functionality is tied to adding the same treatment item which originally triggered the reminder rule on a
new consultation for the patient.
The client can contact the clinic and ask not to receive reminders. Client communication can easily be
disabled from a client’s file. SMS and email communication can be disabled separately if the client only wants
to stop email or SMS messages.
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