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Two-way communication is available for emails. A reply to address for the emails sent from the system can
be defined so the clients can reply to the emails sent from Provet Cloud easily. In some areas we also offer
possibilities of choosing the sender’s email address (to use the practice’s general email address or email
address of the veterinarian).
Client feedback
An automated email can be sent to clients after their visit which includes a possibility to give feedback. The
client gives their feedback by clicking on one of four selections on the email. After they click on one of the
emotes, the client is directed to a webpage where they can give more detailed written feedback.
Simple feedback selections:
Net Promoter Score can be used instead of the 4 smiley face feedback options.
Reports about the given feedback are available and the feedback selections and written feedback is also
available in the data warehouse for more detailed analysis with any BI tool.
www.provet.info
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