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h. Complaint Letter (Surat Komplain/Keluhan)
Complaint Letter atau Surat Komplain/Keluhan berisikan tentang

keluhan konsumen kepada produser. Kata-kata dan nada yang dipilih untuk
digunakan dalam Complaint Letter atau Surat Komplain/Keluhan kepada

satu bisnis mungkin menjadi factor penentu apakah keluhan dipenuhi atau

tidak. Bersikaplah langsung tetapi bijaksana dan selalu gunakan nada
professional jika anda ingin perusahaan mendengarkan keluhan anda.

JOHN CLARK & Co. Ltd.
40, Market Street
Melbourne, Australia

th
Ref : BM/SN/A14 March 7 , 2009

The Computa & Co. Ltd
72, Flower Park Street
London, W - 1

Dear Sirs,

th
We have informed you in our letter on the 26 February, 2009 to send our order
arriving on the 4 March.
th

However, we are very disappointed that so far we have not received my order and
further information. We must ask you to ship, if you have not done so please inform
us again when you will ship our order.

We are looking forward to receiving your shipment as soon as possible.

Your faithfully,

Bob Marley
Marketing Manager

BM/Sn
Encl : 1

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