Page 3 - Scoop April 2021

THE SCOOP | APRIL 2021

DRIVES Post-Implementation Survey

There were 322 responses to the DRIVES Post Implementation Survey.

Answers included:

o The support process worked well for 82.3% of Team Members
when they had an issue

o Only 16.15% expressed that they do not feel comfortable using

DRIVES after 2 weeks

o Approximately 30% of Team Members expressed concern about
the training that was provided

o When asked How Can We Serve You Better, there were more than

160 open-ended responses which are being reviewed

DRIVES Support Email Box

There were 1,557 emails/responses for February

DRIVES Service Request Tickets (SQR) Monitoring

Total SQR increased 177 - From 1,359 to 1,536

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