Page 28 - November2020

PATIENT EXPERIENCE
Jerry the PA in interventional radiology is very kind and I know that he will always get my line in on the first time.

Stories From the Heart

"I would like to mention Grace and Ephram "My technologist was absolutely wonderful.

specifically as two employees who cared for She was very professional and yet very
me and explained things so well. " considerate of the discomfort that I was
having."
"The technician, Lance, was very kind and
provided comfort during a normally "The reception staff made me feel welcome.
uncomfortable exam." The Doctor and technologist made me

comfortable and explained the procedure to
"I was in and out of the appointment in less me step by step. Any procedure you have to
than 30 minutes. Despite coronavirus have makes you feel uneasy but I felt
concerns, I was impressed the appointment completely relaxed and knew I was in good
was completed quickly. " hands"

"I was very impressed with the Bayview "The technician, I believe her name was Julie,

Imaging Center. Everything went very was kind, personable and very professional
smoothly. " and caring. "

"Barb & David took very good care of me. I
"El hospital Jonhs Hopkins, tiene un
am claustrophobic and they were patient and excelente servicio y atención al paciente."
took their time with me to put me at ease. "

"Everyone in imaging whether for XRays, MRIs, CTs or bone scans, have been very nice and
accommodating over the years. As long as I have been coming in, the ladies in reception

remember who I am and have always been very nice and make the whole process easy and
stress free."

"The staff were great and the ultra-sound was very quick and easy. The ultrasound technician
was very professional and really knows her job - no hesitation in finding anomalies and

recording the data which is really appreciated as it was mildly painful. "

"Dr. Verde and Katy were amazing. They made sure I was comfortable and explained

everything clearly. They didn't make me feel rushed. They took their time to make me feel
heard. Also, I was amazed at all the staff at Bayview. They went out of their way to make sure I
wasn't lost and helped me find where I needed to go. "

"I arrived nearly an hour early for my appointment and was taken care of shortly after my
arrival. Ms. Wanda was very conscientious about assuring minimal contact with surfaces. My
tech, Stephanie, was a sweetheart. "