Page 92 - Coal Quality Testing

Quality India

Need for • • Follow up 2. Making the industries aware and
asking them not to request for
Approve
Consultants • • Motivate Consultancy and Certification from
the same firm
Educate and train
There was a need for consultancy The Top Management in turn look upon 3. Bringing out a regulation to have
services, for expert advice on efficient the consultants to help them in their control on the certification business
planning, implementation and responsibilities. Therefore, the consultant
monitoring of various development needs good knowledge about standards Challenges Faced
programmes. The emerging of and requirements, good communication
consultants and consultancy firms and interpersonal skills. in Consulting
resulted in the increased awareness in
the industry. The main challenge was in Changing The consultant is faced with satisfying
the right interpretation of the standard many different expectations for
and getting the company certified. With Scenario performance and delivery during the
the existence of only a few certification course of consultancy. What is often
bodies, the consultants had to make not well understood or clarified is that
the companies prepare for certification The scenario changed after Quality accompanying the overall goals and
as per the needs of the certification Council of India (QCI) was formed and objectives is a set of “expectations”—
body. Relying of Industries on foreign the National Accreditation Board for often undocumented—regarding what
Consultants and Consultancy firms Certification Bodies (NABCB) started the the customer actually looks forward
caused threat to Indian Consultants. accreditation of certification bodies. By
now the industry has also become more to receiving from the consultant as the
aware about ISO and other Management day-to-day work is carried out. These
Typical Consulting System Standards. Tenders and Request expectations are influenced by the scope,
for Quotations (RFQ) started specifying nature, and complexity of the services,
Process the Conformity or Certification to by the amount of fees paid and value

Management System Standards as received, and by the mix of consultant
Starting from Quality Management an eligibility criterion. The trend of resources. The Top Management expects
System (QMS), other management industry started changing from Quality Value addition from the consultants but
system standards on Environment, Food Improvement to just getting Certification. are hesitant to invest in any additional
Safety, Information Security, Energy The challenge to the Consultant was in resources or sometimes even the basic
Management etc. were published by helping the company to make a system training to be provided to the employees.
ISO, thereby expanding the scope for as well as helping to get certification. The Their Commitment to Quality slowly
consultancy services. The periodic companies started looking out for cheap moves to getting certificate only.
revision of these standards also consultants who will get them certificate. Therefore, the biggest challenge for a
brought in a lot of opportunities for the Non accredited certification bodies and consultant is to have periodic dialogue
Consultants. All management system those accredited by foreign accreditation with the Top Management and helping
standards require the Leadership and bodies started making the certificates them to stay committed.
easily available at a cheap price. This
To sum up, the challenges facing the
| Oc t ober - Dec ember 2 0 19 include: Decide strategy The following actions may be 1. Competition and differentiation:
thereby involvement of Top Management.
management system consulting fall
is one of the biggest challenges in the
For the development of a management
into the following broad categories.
Management System Consultancy today.
system, the Management Responsibilities
necessary:
As competition intensifies with the
•
entry of heterogeneous consultants
•
Set goals
1.
To stop the certification bodies
in the market, there is a significant
Establish policy
•
giving consultancy and not to be
need for consulting firms to
Organise the project
•
associated with any consultancy firm
define their unique identities and
Allocate resources
•
for the purpose of certification
differentiate themselves from the
92 • Set standards