Page 93 - Coal Quality Testing

Quality India

rest, in an increasingly fragmented industry, appropriate application
consultancy field. of the standard is not evident for
following it.
2. Organizational design of the
management consulting firm: The 5. In QCI, the accreditation of
traditional professional partnership Consultancy Organisations is done
organizational form is under threat by National Accreditation Board for
with increasing globalization of Education and Training (NABET)
consulting firms as well as their and registration (not accreditation)
customers. This necessitates that of Consultants is done by National
consulting firms consciously adopt Board of Quality Promotion (NBQP).
new organizational forms that best But the accreditation/registration
suit their contexts and identities. is for each individual Management
3. Internal organization of knowledge Systems. Therefore, a consultancy
flows to serve customer needs: High organisation or consultant who
knowledge intensity of management gives consultancy on various
consulting firms ensures that firms management systems will have to
proactively manage their knowledge seek accreditation/registration for
flows within the firm, especially each management system and pay
the organizational knowledge. fees separately. This discourages
Efficient leverage of organizational the consultant/organisation to gain
knowledge is essential for recognition in the industry.
creating and maintaining the 6. Association of Management System
balance between exploitation of Consultants: In order to get the
existing knowledge and creating voice of the consultants heard
new knowledge. At present the and for participation in various
consultants are left to upgrade government schemes and initiatives,
their knowledge and competence an association of the management
by self-learning and no guidance system consultants has become
is available, like in ISO 19011 for essential. Formation of such
auditors. Often the knowledge of association is already on the anvil.
the consultant is challenged by the
certification body auditor and the
client, for fear of certification, agrees
with them.
4. Uniformity in Consultancy services:
At present, each consultant
has separate ways of providing Conclusion
consultancy services and ultimately
everyone seeks to get certification Innovation, differentiation and ethical
for the company. With the result, behaviour are important parts of any Management
System Consultant’s value proposition. In spite
there is huge variation in the cost of of the challenges, the consultants need to focus on
consultancy services, with which the deliverables and outcomes of management systems
customers always go for the one with consulting. Consultancy services, being a noble
least cost. Though ISO has published profession, it is important to maintain integrity and
ISO 20700:2017 as a guide for professionalism at all times with due respect for
Management Consultancy services, the profession.
based on the good practices, from | w w w . qcin. or g
the management consultancy

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