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Table 2. Population and Water Demand Projections especially the Poblacion area, is served by the Santiago
Water Groundwater Water District as their primary source and utility provider,
Population
Year Projection Demand Abstraction Rate, which provides a safe Centralized Water System.
Projection li/sec
However, some of the subdivisions within the city have
2020 28526 13499 156 their own water supply system. In this study, surveys were
2030 30977 14658 170 conducted on selected households around Santiago city to
2040 33638 15918 184 determine the consumer's perception and acceptability of
the water utility service from the NAWASA.
2050 36528 17285 200
Based on the result of the survey (Figure 6), more than
half of the connected households deemed the water supply
Assessment of Water User's Satisfaction on Water Quality
and Water Service to have an acceptable quality (52%), taste (66%), odor
(67%), color (65%) and pressure (56%). This means that
The Philippines' water quality has deteriorated as a the water utility service's quality, physicochemical
result of increased human activity, and it has become a characteristics (taste, odor, and color), and readiness (i.e.,
severe concern. Sewage pollution, oil spills, heavy metals, water pressure) were adequately sufficient and suitable to
fertilizers, and solid waste pollution are all on the rise, the household/consumers' needs. Furthermore, the water
hurting a growing number of the country's rivers. Ground pressure is acceptable since households cater to only a few
and surface waterways have been contaminated as a result people at a time.
of this contamination, exposing water users to waterborne While only less than half of the surveyed households
diseases. connected to the utility service were dissatisfied with the
Much of the surface water in most large cities consists water's quality (48%), taste (34%), odor (33%), color
of rivers that are now considered to be a public health (35%), and pressure (44%), a factor that contributes to the
danger. [10]. The Meycauayan, Bocaue, and Marilao result can be attributed to the location of the respondents
rivers, in particular, have been discovered to contain that receives water supply. As a reference to the previous
significant amounts of hazardous metals such as cadmium study performed research on selected residences and
and lead, among the monitored interior rivers. Mercury business establishments in Cauayan City [12] that assess
and cyanide contamination, on the other hand, has long the consumer's impression and acceptance of the water
been an issue in eastern Mindanao's small-scale mining utility service provided by NAWASA. Commercial
districts. [11]. businesses are likely to require a more significant water
The scarcity and poor quality of water and inadequate intake to accommodate consumers than home enterprises,
sanitation across the world could negatively impact low- which serve just a few people at a time. As a result,
income families' food security, livelihood, and educational commercial enterprises have tighter requirements for their
opportunities. Thus, Goal 6 by 2030 aims to achieve water quality and quantity service demands, which may be
universal and equitable access to safe and affordable fulfilled by improving the facilities at the water utility
drinking water for all. The Santiago City, service.

Figure 6. Level of satisfaction on water quality and water service in Santiago City, Philippines