Page 3 - McD_5120-A1 Multi point DT service manual 120828_Neat

Foreword SIDE BY SIDE DRIVE THRU LANES

Multi point drive thru service is an expanding area of the McDonald’s business helping to improve service 1.0 Design definitions
through the drive thru experience.

Multi point drive thru service projects many involve side by side (SBS) drive thru lanes or tandem COD’s. These Design definitions and standards used in the design and setting out of side by side drive thru lane (SBS)
projects may be a stand alone element of work or may be incorporated as part of a larger construction capacity operations should be taken as thus:
project. Where multi point drive thru service forms part of the brief for any project this must take the lead and
the optimum layout designed and installed. All other elements of the project must then fit around the optimum Car lengths A Length of car taken bumper to bumper in plan view 4500mm
multi point drive thru service layout.
Space between cars B Clear space between cars from front bumper to rear bumper 1000mm

Approach lane C Section of DT lane used by customers before splitting into SBS. Where possible (depending on site constraints)
the approach lane must be central to the decision point at the front of the island

All multi point drive thru service projects will be approved via a specific governance team made up of the Decision point D First point where customers arrive and the DT lane splits into two. The car making the decision is normally the
following people: Front of island fifth car in the ordering process with the exception of certain schemes where it would be possible for a second
queuing car in the outside lane – Decision car would be acceptable as the sixth car in the ordering process.
Grant Reed Head of National Operations
Matthew Midwood Head of Construction E The tip of the island immediately at the decision point
Gareth Hudson Construction Manager – reimaging
Anthony Smith National Operations – Multi point DT Island F Kerbed area separating SBS DT lanes

Back of island G The tip of the island as the SBS lanes become one

Merge point H The point where customers merge back into a single DT lane after the island. The DT lane at the merge point
must be a min of 4m wide at 5m to the back of island
It is imperative that approved designs do not change following the point of approval. Any unavoidable deviations
due to the Local Authority Planning process must be escalated back to the Governance team. COD I Customer Order Display unit position.

Primary lane J The lane through which it is expected for customers to chose instinctively. Not always the ‘inside’ lane and must
not be referred to as such

Secondary lane K The lane through which it is expected for customers not to chose instinctively. Not always the ‘outside’ lane and
must not be referred to as such

Island length Distance from front of island to back of island. Minimum of 10m and must hold 1 queuing car behind COD to each
side

FIG 1 – Design definitions

NW5120-A1 Multi point DT service manual 120828/AC 3