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Feedback mechanism and its tole
in improvement

The Numark Regulatory Health Check Service helps
to improve standards in our member pharmacies by
familiarising the team with inspection-type questions and
boosting their confidence. We identify blind spots that
managers might overlook, ensuring that all team members
are aware of essential documents and procedures. We
provide verbal feedback during the visit and a detailed
written summary report and action plan via email. This
report summarises the main points and the action plan
includes hyperlinks to relevant information sources.
This structured feedback mechanism helps members
understand what actions they can take to improve
standards within their pharmacy.

Challenges in meeting GPhC

inspection standards and
mitigation strategies

Community pharmacies face numerous challenges,
for example; time constraints, increased workload,
workforce challenges and complying with NHS
Contractual Requirements. In addition, recent changes
in ownership have seen pharmacists stepping into the
role of Superintendent for the first time, whilst some
Superintendents are now accountable for a greater
number of pharmacies.
Our Numark Regulatory Health Check service helps
superintendents understand what actions need to be
implemented from a professional standards perspective.
The change in inspection processes, with longer periods
between inspections, makes it essential to identify and
address blind spots early. This service helps pharmacies
maintain patient safety and compliance with GPhC
standards and some NHS contract requirements, even
amidst increasing demands and patient expectations
and the introduction of new services.

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