Page 47 - P4304.1-V102_PS Magazine - Oct 24 (PRINT)

Now your service becomes
Dear Patient,
We are short staffed at the moment due to
illness. Please help our dispensary staff by
allowing an extra 3 days when you request
your prescription.
We will message you when your prescription
is ready for collection. Please do not call in
before you receive that message.
Thankyou for your understanding.
The Surgery.
Dear Patient,
Please note your medication has not been
issued as there is no review appointment
in place. Please contact reception to book
your appointment.
Then inform us once this has been done, so
that we can deal with your request further.
Thank you.
The Dispensary
P4304.1-V102_PS Magazine - Oct 24 FINAL VERSION.indd
P4304.1-V102_PS Magazine - Oct 24 FINAL VERSION.indd
more like that of all the other
commercial organisations your
customers are familiar with.
Amazon, Hello Fresh, Tesco, Royal
Mail; they all use messaging to
inform customers of how they plan
to administer their order and in
doing this they take control. The
customer is happy because they
are informed and know what to
expect from the provider. Equally
if things are not going to plan the
customer can be kept updated
again reducing the likelihood of
complaint.
When practices adopt messaging
to manage the prescription
service, they without exception
report an improvement in
workload management and
massive reductions in dispensary
disturbance from patients calling
at the collection hatch. Some
have gone even further and have
invested in a further tech solution
with automated prescription
vending systems. Again, a solution
which can reduce further the
time spent serving patients
whilst improving convenience and
access.
If you need any help, email me at
caroline@chasepeople.com
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