Page 24 - P4403.59-V54_Numark Pharmacy Magazine Aug 24

Compliance made easy

Numark's Health Check Ensures
Pharmacy Peace of Mind

Helping and supporting our members is key for us We recently spoke to Patrick
here at Numark, we want to help you stay complaint Teh, Superintendent/Director,
with the regulatory standards, therefore have and Katherine Chan, Director
recently launched a new service to help you with this. and Senior Pharmacist at CT
Pharmacy, to find out how
Numark's Regulatory Health Check service provides they found the service and
a thorough assessment to ensure your pharmacy how this has benefited them.
meets GPhC standards.

Katherine recalls discovering the service while updating the pharmacy's Standard Operating
Procedures (SOP) on the Numark website. "I clicked through to find out more and thought it
was a really good idea," she says. Patrick echoes her sentiment, emphasising the need for an
assessment given the absence of an inspection in recent years. "We wanted to know how we
were performing, especially with a mock inspection, to see where we stand before a real one
happens," he adds.
The Regulatory Health Check visit proved insightful for both Patrick and Katherine. They
appreciated the positive approach of Numark's team, who ensured that most staff were
present during the assessment.

"IT FELT LIKE WE WERE

GETTING HELP RATHER

THAN BEING EVALUATED"

Patrick remarks. The virtual inspection process, with two assessors, Kieran and Clare playing
different roles, provided a realistic assessment of their pharmacy operations.
Documentation and risk assessment emerged as key areas for improvement during the
assessment. Patrick notes, "If anything was missed or incomplete, they reminded us of and
guided on where to find the information." He acknowledges the significance of updating
risk assessments, particularly with the introduction of new NHS services. "Kieran and Clare
emphasised the importance of updating areas like risk assessments and business continuity
plans, which tend to be forgotten," Katherine adds.

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