Page 12 - P4304.1-V108_PS Magazine - Apr 25_Neat

“I am not exactly sure how long we have
been members, definitely all my time as a
manager and I’m sure many years before that.
The challenges we have to try to overcome
now compared to earlier years is navigating
the many different medications available
compared to years ago, when I started in
dispensary 18 years ago we had 6 baskets of
medications which we called our fast movers
and also a handful of medication not used
so regularly. The demand from patients has
increased incredibly on our team especially
since Covid, now expecting all medication to
be readily available and turned around quickly,
all of these extra pressures as well as making
sure we can still run dispensary at a profit.
The support I have received from PSUK and
feedback from team members, especially ‘
the ones presented by Caroline Pond whose ‘
especially yourself since taking on the role
as manager has been unmeasurable, I was
unable to receive a handover of the position
to myself so inevitably had to find my own
way , this would have been impossible THE REPORTS WE OBTAIN
without the support from PSUK. You
have particularly been very patient FROM OUR ACCOUNT
and informative with the many MANAGER OR THE PORTAL
questions I have thrown your way over ‘ ARE EXTREMELY USEFUL
the past 7 years, never making me
feel like I am an inconvenience. In a nutshell, allowing us to pick up quickly where we need
nothing I have asked has gone unanswered. to make changes if possible to avoid making
From my teams perspective it has allowed me a loss, my only criticism would be the delay
to offer them a secure and happy environment in these being available, luckily you keep us
to work in and progress. The training days informed of most changes in between which
PSUK provide have always received positive reduces the margin for loss. The PAD tool
which was introduced has been great and
as a collective we have used this in many
knowledge is endless and has a way of ways, sometimes when seeking an alternative
presenting which keeps you engaged, she for a medication when unavailable but
is so enthusiastic when sharing information mostly I have used it to create an in house
with others which encourages them so much. formulary for our clinicians guidance to assist
We were lucky enough to have her visit our in improving our profit margins within the
practice a couple of years ago, the guidance dispensary.
she offered to myself moving forward was as Finally, before I rabbit on too much more, I can
they say a game changer! honestly say without having the support of
the PSUK team, especially Julie our accounts
manager I would probably not still be in the
position of dispensary manager, with their help
they have helped to build a strong and happy
team. Thank you PSUK.” - Kathryn Williamson,
Fakenham Medical Practice.

12 PS Magazine | Member testimonials Buy direct online at PSUK.co.uk

14/03/2025 16:23:20
P4304.1-V108_PS Magazine - Apr 25.indd 12 14/03/2025 16:23:20
P4304.1-V108_PS Magazine - Apr 25.indd 12