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Empowering
Dispensaries:
Lessons learned and solutions found
Ed Kennedy, PSUK member - Managing Partner at Wickham
Surgery & Co-Founder Wessex Dispensing Forum
“
I’ve spent my whole working life in and around Utilising PSUK’s resources:
medications (and I’m still learning and making “PSUK has been an invaluable partner in
mistakes)! supporting both me and our dispensary.
After completing my university education, They offer a wide and growing range of
I began my professional journey with Boots resources including profitability tools,
the Chemist, where I participated in their boosts and essential publications like the
management program. Over time, I advanced PSUK magazine and the Top Tips monthly
to the role of store manager and was involved email. We would also be lost without Active
in rolling out Electronic Prescription Service Price Management (APM), APM is our PSUK
(EPS) in its pilot location on the Isle of Wight! generic proposition that automatically
Following a fulfilling seven-year tenure with selects the least expensive generic –
Boots, I transitioned to the pharmaceutical ultimately helping with our bottom line!
sector, seeking a broader perspective on However, the true gem lies in the expertise
the industry. This move allowed me to gain and knowledge of the market offered by
valuable insights into the challenges faced PSUK and our dedicated representative, Lois.
by pharmaceutical companies, particularly From day one, PSUK has been instrumental in
in their interactions with dispensary services. demystifying the complexities of dispensing
It became evident that there’s a collective practices. Through regular meetings and
desire from some within the industry to find meticulous analysis, they’ve helped us
sustainable solutions that support the vital identify areas of loss and inefficiency. It’s
work of dispensaries, and I’m passionate immensely gratifying to see that what
about advocating for those who prioritise this was once a daunting list of challenges has
approach! significantly dwindled over time.
It was during this job that a chance encounter What sets PSUK apart is their unwavering
led me to explore Practice Management. In commitment to our success. In the rare
2017 I joined Wickham Surgery in Hampshire instance that a drug can be procured at
and became a Partner of the Practice in 2019. better value elsewhere, they readily provide
guidance and alternatives, and this is even
the efficient and sustainable functioning of built within their ordering portal. This is
our dispensary. We have an amazing and because they understand that our viability
dedicated team of 11 colleagues, dispensing is paramount to maintaining a lasting
20,000 items each month. partnership.”
14 PS Magazine | Empowering Dispensaries Buy direct online at PSUK.co.uk
Here, a large part of my focus is on ensuring “
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