Page 15 - P4304.1-V109_PS Magazine - May 2025 (print)

The vital role of succession

planning for dispensary managers

Ensuring business Profitability

continuity Manufacturers can often have MDS
schemes that are only available through
Dispensaries operate in a competitive certain wholesalers, GSK for example is
market, where customer service and only available via PSUK and wholesalers
operational efficiency directly impact will almost always have certain thresholds
success. A sudden change in management on their generic propositions. To be able to
can disrupt workflows, create delays obtain the maximum discounts, it is crucial
for customers, and reduce productivity. that new staff members are familiar with
By fostering a culture of readiness and where to look for this information and how
preparing potential leaders through their proposition works. If new starters are
training and mentorship, dispensaries can not aware of certain deals or thresholds it
ensure that operations continue smoothly, can be detrimental to any practice when
regardless of personnel changes. those products are purchased through the
wrong wholesaler and will often incur a loss
after clawback.
In an industry where every decision can
impact the bottom line, investing in the
Enhancing employee future leadership of a dispensary is not just
a wise choice—it is an essential one.
morale and retention

When employees see opportunities
for advancement within the practice,
they are more likely to feel valued and
committed. Implementing a succession plan
demonstrates a commitment to employee
development, which enhances morale and
job satisfaction. Dispensaries that prioritise
internal promotions and career growth are
better positioned to retain talent and reduce
turnover costs.

So – do you know who the next dispensary lead
or dispensary manager is in your practice and

what skills they need to develop?

Talk to your PSUK account manager about the upcoming study days that
we are putting on in your area that can support your teams knowledge
both in the dispensary and people management.

or call us on 01904 558 350 Succesion Planning | PS Magazine 15

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