Page 18 - P4304.1-V99_PS Magazine - July 24

Introducing PSUK

Chat & Help Centre

We know that our members are busy, and that’s why we have
developed PSUK Chat. Our digital chat solution is finally here and has
a number of benefits to simplify the way you communicate with us.

A new way to chat to us

Spotted this little symbol in the bottom right
corner when browsing the PSUK website?
This is our chat messenger. Click on it to open
it up and ask us a question or have a chat
with us about your membership.

The chat box is managed by our PSUK Team
so you will be speaking to a real person who
knows your industry and membership inside
out and will be able to answer and support you
with any queries you may have.
It’s a super quick support method that allows
you to chat with us without writing out a
formal email, picking up the phone, and you
can leave a message and come back to it
when you’re ready, to suit your busy day.
Give it a go, ask us a question!

Conversation tracking
Need some further advice following a previous
conversation?
PSUK chat allows us to revert back to previous
conversations you’ve had with our team so
we can quickly pick up details such as order
reference numbers, the page you were on when
you first asked us the question, and who you
spoke with, often meaning we can put you back
in touch with the person you were speaking to Don’t forget to visit our help centre
previously. The help centre is your quick access guide to
Rate your experience with us all things PSUK. You’ll find:
We hope you’re always happy with your • Quick and simple one page guides giving an
experience with PSUK chat, and now you can overview of our core member benefits.
easily tell us what you thought.
• Common questions simply answered.
A quick smiley face or sad face will start you
off, and give you the option to add further • Easy navigation with use of topics and our
details about your experience. This helps us intuitive search function.
monitor how we’re performing and put actions • Guidance on how to make the most out of
in place to improve our service to you. the PSUK website.

18 PS Magazine | Introducing PSUK Chat & Help Centre Buy direct online at PSUK.co.uk

05/06/2024 16:25:22
P4304.1-V99_PS Magazine - July 24.indd 18 05/06/2024 16:25:22
P4304.1-V99_PS Magazine - July 24.indd 18