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The human touch: AI as a partner, not a
replacement

Of course, with any technological advancement
comes the fear of replacement. But AI is not here to
take over the role of the pharmacist. Instead, it acts
as an assistant, handling the background work so
that pharmacists can dedicate more time to patient-
centred care.
Training and adaptation remain key challenges.
Pharmacists must be equipped with the right skills to
work alongside AI, ensuring that technology enhances
rather than disrupts daily operations. Maintaining a
balance between AI-powered efficiency and human
expertise will be essential in ensuring pharmacy remains
both clinically effective and personally engaging.

The future of AI in pharmacy

Looking ahead, AI’s role in pharmacy is set to grow.
From robotics in dispensing to AI-driven customer
service chatbots, technology will continue to
shape how pharmacies operate. But the key to
success lies in how it is implemented—ensuring
AI complements rather than compromises the
essential human elements of community pharmacy.
Ultimately, AI is not a foe but a friend in the
making—one that, when used correctly, can
transform pharmacy for the better.

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