Page 10 - e-modul bab 1 kelas XI

Who’s speaking, please?
Can I have your name, please?

c) Asking the caller to hold ( Meminta si penelepon untuk menahan/ tidak
menutup panggilan telepon )
Hold the line, please. I’ll see if he’s in

Hold on, please. He’s coming now
Just a moment, please. She’ll be with you right away
One moment, please. I’ll see if he’s free
He’s speaking on the other line. Will you hold?

d) Connecting the callers ( Menyambungkan penelepon dengan orang/ pihak
yang diinginkan )
I’ll connect you with the manager
I’ll put you through to the manager
It’s ringing for you
You’re trough. Go ahead

e) The person being called is not in ( orang yang dituju tidak berada di
tempat )
I’m sorry; the manager is out at the moment
I’m terribly sorry. Mr Hotman is away on business right now
He is not in the office now, but he’ll be back at 4 o’clock

f) Taking messages ( Menawarkan untuk meninggalkan pesan )
Can I take a message?
Can I give him a message?

Can I have you a message?

2. MAKING CALLS ( menelefon )
a) Requesting a particular person or service
May I speak to Mr. Bates, Please?
May I speak to the manager, please?
May I have the Account Department, please?
b) Identifying yourself ( Mengenalkan diri si penelepon )
This is Mr. Delano’s secretary
This is Pierre Humphrey
I’m calling on behalf of Mr. Humphrey
c) The person you are calling is not in ( Orang yang dihubungi tidak berada
di tempat )
Could you tell me when he’ll be back?
Do you know what time she’ll be back?

d) Leaving a message ( Meninggalkan pesan )
Yes, could you tell him to call me back?