Page 48 - STARTER KIT HELPDESK 2017v

STARTER KIT | Help Desk

3. If the documents are for an in-house guest who is inside
the room:
a. Time-stamp the letter, fax or telex.
b. Double-check the number of pages as indicated in
the transmittal page.
c. Write the room number on the upper right corner and
call the guest.
d. Fill out the notice slip in two (2) copies (original –
Guest Copy;
Duplicate – File copy)
with the following details:
i. Name of guest and room number
ii. Time stamped
iii. Check item, e.g., fax
iv. Status, e.g. “received when you’re out”
v. Receptionist’s initials
vi. Guest’s Signature
e. If the guest wishes to have it delivered in his room,
inform Bell and hand over the document together
with the original notice slip for the guest to sign as
received.
f. Log it down in the STR (sent to room) logbook with
the following information:
i. Time
ii. Date
iii. Particulars
iv. Name of Bellman
v. Receptionist’s initials

4. If documents is for an in-house guest but is out of the
hotel:
a. Do steps a to d of Task 1-C.3.
b. Documents for guest will be safekept at the Back
Office.
c. The notice slip is either slipped through the door or
handed to guest upon arrival, so the latter can claim
it.
d. Upon claiming, guest must give the notice slip to the
Receptionist who shall get the corresponding
document and give it to the guest.
e. Ask guest to sign the File copy of the notice slip as
proof that he/she received the document.
f. Record it on the logbook and file the signed notice
slip.

5. If the documents are for a non-registered guest with
future reservation:
a. Do steps a to d of Task 1-C.3.
b. Input a Message or Note on the guest’s reservation
and place a Task/Reminder on the date of check-in.
c. If guest is arriving on the same day, attach a copy of
the notice to his registration card.
d. Documents for guest will be safe kept at the Back
Office.

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