Page 51 - STARTER KIT HELPDESK 2017v

STARTER KIT | Help Desk

Task 8: Monitor daily weather forecast
STEP(s) STANDARD(s)

1. Open the following websites and the weather forecast for Weather report is printed every 5am and 5pm.
the day:
a. www.pagasa.dost.gov.ph
b. www.accuweather.com

2. Combine the two forecasts in a one-page report and
print two (2) copies.

3. Copies of the weather forecast are distributed to the
following departments:
a. Front Desk
b. Helpdesk file

Task 9: Monitor and update on scheduled pick-up and transfers
STEP(s) STANDARD(s)

1. Print or obtain a copy of the Check-in List and Check-out
List.

2. Get details of the scheduled pick-up and transfers of No incidence of missed airport pick up or transfer.
arriving guests from the Check-in List, and the scheduled
pick-up and transfers of departing guests from the
Check-out List.

3. Advise Concierge and coordinate with them on the
preparation and delivery of the scheduled pick-ups and
transfers.

4. Monitor and update on the status from time to time
ensuring that all guests for pick-up are picked-up and
guests for transfers are sent off as scheduled.

Task 10: Deal with prank callers or threat calls on a professional manner considering being alert on
calls that might place the hotel’s security at risk.
STEP(s) STANDARD(s)

1. Upon receipt of a malicious call, stay calm, professional
and alert.

2. Note down the caller ID number and activate the
recorder, if available.

3. Attempt to transfer the call to the Duty Manager or the
most senior executive present.

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