Page 56 - STARTER KIT HELPDESK 2017v
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STARTER KIT | Help Desk
10-9: at Tradisyon; child with nose bleed at 1751H
10-23: Sir Roy and Nurse Rhey
10-24: Ms. Jianne Eimeerie Aquino; 3 years old bumped
her head at the mirror near Tradisyon; had an upper lip cut
& abrasion with minimal bleeding
10-25: Wound was treated with ice pack.
10-26: Crisis Solved at 1803H)
Task 17: Conduct Social Call
STEP(s) STANDARD(s)
1. At around 5:30-6:00PM, all in-house guest must be Log all social calls for proper monitoring.
contacted for social call. The goal of social calls is to know
any concerns from in-house guests.
“Good evening Ma’am. This is a social call from the Help Desk.
We would just like to ask if you need anything else in the
room?”
For MUR rooms:
“For tomorrow Ma’am, at what time would you like your
room to be cleaned?”
For buffet:
“We would also like to inform you that we will be having our
Mongolian Buffet at our restaurant from 6 PM to 10 PM. It
would be 280 pesos per Adult. If you would like to reserve
a seat, just dial “0”.
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